
Tina Em
- Flag inappropriate
- Show review history
- 6 '26: Every time I use the app urgently (like at the airport to show my boarding pass), it doesn't work('access denied' 'itin not avail' no data or Wifi connec) requiring updates and multiple attempts, or the biometric login doesn't work and u have to dig out ur sky nr, PW and ID! - Previous: You would think they'd tie the paid seat of a 5yr old to that of the parent and note that in their system...but nope. - They don't tell you their FRA arrival terminal is moving 2miles out, etc. deleted.
3 people found this review helpful
KOREAN AIR LINES.CO., LTD.
May 18, 2026
We are truly sorry for your frustrating flight experience. Since this channel is dedicated solely to app technical support, we unfortunately cannot assist with flight or seating issues directly. To help us address your concerns properly, please share them via our 'Customer Feedback(https://www.koreanair.com/footer/customer-support/feedback)' page.

Alex Friedberg
- Flag inappropriate
- Show review history
It works but it's basically the same as the website and doesn't support Google wallet for some crazy bizarre reason. If you import the "export" photo into Wallet it will recognize it as a boarding pass but will remove the pre-check logo. Which we all know is incredibly important to TSA agents. Edit: I will accept the explanation given as a sufficient excuse. "Officially" Korea doesn't have Google wallet yet, still annoying though.
29 people found this review helpful
KOREAN AIR LINES.CO., LTD.
April 18, 2024
Thank you for using our app. Google wallet is currently not available in Korea and Korean Air boarding pass in Google wallet is not in service officially. Therefore, even if the image import feature somehow works, we recommend using live boarding passes in Korean Air My app instead. We appreciate your understanding.